Shipping policy

Shipping Policy

Processing time
All orders are processed within 1-3 business days after payment is received. During peak periods (such as November-December), processing may take up to 5 business days. You will receive a confirmation email with tracking information once your order has shipped.

Shipping time
We work with a global fulfillment network, which allows us to offer a wide range of products at competitive prices. As a result, shipping times vary depending on your location and the specific product ordered:

- Standard shipping: 7-15 business days
- Some items may arrive faster or slower depending on origin and destination

Please note that shipping times are estimates and not guaranteed. Delays may occur due to customs clearance, carrier schedules, weather events, or other circumstances beyond our control.

Shipping costs
Shipping costs are calculated at checkout based on your location and order contents.

Order tracking
Once your order ships, you will receive a tracking number by email. Please allow 24-48 hours for tracking information to update after you receive it.

Customs, duties & taxes
Nuvella Pets is not responsible for any customs duties, import taxes, or fees that may be charged by your country upon delivery. These charges are the responsibility of the customer and vary by country.

Delayed or lost orders
If your order has not arrived within the estimated shipping window, please contact us at reinartzbranding@outlook.com so we can look into it for you.

Incorrect address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly provided address. If you notice an error after placing your order, contact us immediately at reinartzbranding@outlook.com — we cannot guarantee a change if the order has already been processed.

Questions
If you have any questions about shipping, reach out to us at reinartzbranding@outlook.com.